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Customer Journey in Bank Survey Template
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Dear customer! Help us enhance your banking experience by sharing insights from your recent customer journey. Your feedback is crucial. Thank you for participating!
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1.
How do you rate the overall environment of the branch?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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2.
Do you think the waiting area in the branch is comfortable?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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3.
Are you satisfied with the service attitude of the staff?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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4.
Are you satisfied with the professional level of the staff?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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5.
Are you satisfied with the work efficiency of the staff?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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6.
Are you satisfied with the waiting time in the queue?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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7.
Are you satisfied with the overall design of our mobile banking?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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8.
Are you satisfied with the security of using our mobile banking?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Evaluation object score
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