Cancellation Survey Template

Thank you for taking a moment to complete this short survey. Your feedback will help us improve our services and better understand your experience. We appreciate your honest input.
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Why are you canceling your subscription/service?
Too expensive / Not good value for money
Found a better alternative / Competitor offer
No longer need the service
Poor customer service experience
Technical issues / Product not working well
Changed personal/business needs
Other (Please specify)
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How satisfied were you with our service overall before cancellation?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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Did you contact our support team before deciding to cancel?
Yes, and my issue was resolved
Yes, but my issue was not resolved
Yes, but support was unhelpful
No, I did not contact support
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How easy was it to cancel your subscription/service?
Very easy
Easy
Neutral
Difficult
Very difficult
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Would you consider using our service again in the future?
Definitely yes
Maybe yes
Not sure
Probably no
Definitely no
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Would you recommend our service to others?
Definitely yes
Probably yes
Not sure
Probably no
Definitely no
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Is there anything we could have done to prevent your cancellation?
Lower the price
Improve product features
Better customer support
More flexible plans
Fix technical issues
Nothing could have changed my decision
Other (Please specify)
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