Automobile Brand NPS Survey

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1. How likely are you to recommend Brand A to your friends or family?
A. Not at all likely
B. Somewhat unlikely
C. Neutral
D. Somewhat likely
E. Extremely likely
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2. How long have you owned a vehicle from Brand A?
A. Less than 1 year
B. 1-3 years
C. 3-5 years
D. More than 5 years
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3. What type of vehicle do you own from Brand A? [Checkboxes]
A. Sedan
B. SUV
C. Truck
D. Coupe
E. Other
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4. What factors influenced your decision to purchase a vehicle from Brand A? (Select all that apply) [Checkboxes]
A. Brand reputation
B. Price
C. Features and specifications
D. Design
E. Recommendations from others
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5. How satisfied are you with the overall performance of your Brand A vehicle?
Very dissatisfied
Very satisfied
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6. Please rate the following aspects of your Brand A vehicle:
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Performance
Performance
Comfort
Comfort
Fuel efficiency
Fuel efficiency
Safety features
Safety features
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7. How would you describe your experience with Brand A's customer service?
Very poor
Excellent
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8.How likely are you to recommend us to friends or colleagues?
Impossible
Very Likely
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9. How often do you service your Brand A vehicle?
A. Every month
B. Every few months
C. Once a year
D. Only when necessary
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10. How do you feel about the pricing of Brand A vehicles compared to competitors?
Very unfavorable
Very favorable
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11. How likely are you to purchase another vehicle from Brand A in the future?
A. Not at all likely
B. Somewhat unlikely
C. Neutral
D. Somewhat likely
E. Extremely likely
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12. Please rate your satisfaction with the following features of your Brand A vehicle:
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Interior quality
Interior quality
Technology features
Technology features
Warranty coverage
Warranty coverage
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13. What improvements would you like to see in Brand A vehicles? (Select all that apply) [Checkboxes]
A. Better fuel efficiency
B. More advanced technology
C. Enhanced safety features
D. Improved design
E. More competitive pricing
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14. How do you perceive Brand A compared to other automobile brands?
Very negative
Very positive
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15. How important is brand loyalty to you when considering your next vehicle purchase?
Not important
Extremely important
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16. Please rank the following reasons for choosing Brand A in order of importance: [Choose all items and sort them]
  • A. Quality
  • B. Price
  • C. Features
  • D. Design
  • E. Customer service
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17. How do you usually learn about Brand A's new models? (Select all that apply) [Checkboxes]
A. Social media
B. Online advertisements
C. Word of mouth
D. Dealership visits
E. Other
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18. How would you rate the overall value for money of your Brand A vehicle?
Very poor
Excellent
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19. Please provide any additional comments or suggestions regarding Brand A.
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20. What is your age group?
A. Under 25
B. 25-34
C. 35-44
D. 45-54
E. 55 and above
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21. What is your gender?
A. Male
B. Female
C. Prefer not to say
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