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Customer Journey Assessment Form Template
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Please tell us about your experience with our services by completing the brief survey below.
1.
Where did you first learn about our company?
Friend or Family
Social Media
Online Search
Advertisement
Event
Other
*
2.
How easy was it to find the information you needed?
1
5
1
2
3
4
5
3.
How satisfied were you with the purchase process?
1
5
1
2
3
4
5
4.
Which of our products or services did you use?
[Checkboxes]
Service A
Service B
Product A
Product B
Other
*
5.
Please describe any difficulties you experienced during your journey with us.
6.
What improvements would you suggest?
7.
Overall, how likely are you to recommend us to others?
1
5
Evaluation object score
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