eGOVPH | SurveyMars

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Sex[Checkboxes]

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How often do you use eGovPH app?[Checkboxes]

Daily

Weekly

Monthly

Rarely

Functionality

	Strongly Disagree- 1 Disagree- 2 Neutral- 3 Agree- 4 Strongly Agree- 5
The eGovPH app provides the government services and transactions I need (Digital ID, PhilHealth, SSS, GSIS, driver's license renewal) in one place.
The features of the app work as intended.
The personal information and photo I submit through the eGovPH app are accurately reflected in my Digital ID or records, without errors, compared to registering in person.
The application includes all the necessary features and handles all the required tasks properly.
The application notify me if I input an incorrect information when it comes to data validation.


The eGovPH app provides the government services and transactions I need (Digital ID, PhilHealth, SSS, GSIS, driver's license renewal) in one place.
The features of the app work as intended.
The personal information and photo I submit through the eGovPH app are accurately reflected in my Digital ID or records, without errors, compared to registering in person.
The application includes all the necessary features and handles all the required tasks properly.
The application notify me if I input an incorrect information when it comes to data validation.

Usability

	Strongly Disagree- 1 Disagree- 2 Neutral- 3 Agree- 4 Strongly Agree- 5
The app's features are easy to understand and use even for first-time users.
Instructions are clear enough for me to know what to do next.
When I have questions or concerns about the app, I get immediate and helpful support or assistance.
The layout/design are user friendly.
Error messages were clear and helpful to the user.


The app's features are easy to understand and use even for first-time users.
Instructions are clear enough for me to know what to do next.
When I have questions or concerns about the app, I get immediate and helpful support or assistance.
The layout/design are user friendly.
Error messages were clear and helpful to the user.

Reliability

	Strongly Disagree- 1 Disagree- 2 Neutral- 3 Agree- 4 Strongly Agree- 5
When an error, brownout/blackout, or failed transaction occurs, the app recovers properly or lets me retry without losing my data.
My data are still intact/does not disappear or change each time I logged in.
The eGovPH app rarely crashes, freezes, or unexpectedly stops working
The application asks for all the necessary information when I apply for a digital ID (e.g., name, date of birth, and place of residence).
The eGovPH app remains stable while I am completing a transaction


When an error, brownout/blackout, or failed transaction occurs, the app recovers properly or lets me retry without losing my data.
My data are still intact/does not disappear or change each time I logged in.
The eGovPH app rarely crashes, freezes, or unexpectedly stops working
The application asks for all the necessary information when I apply for a digital ID (e.g., name, date of birth, and place of residence).
The eGovPH app remains stable while I am completing a transaction

Performance

	Strongly Disagree- 1 Disagree- 2 Neutral- 3 Agree- 4 Strongly Agree- 5
The app loads screens and processes transactions within an acceptable amount of time. (Ex:logging in, generating a Digital ID, requesting a document)
It consistently maintain its good performance even if a lot of people are trying to access it at the same time.
The applicaremains responsive even when I perform multiple actions.
It responds quickly when I select features or submit requests.
The application completes my transactions without unnecessary delays.


The app loads screens and processes transactions within an acceptable amount of time. (Ex:logging in, generating a Digital ID, requesting a document)
It consistently maintain its good performance even if a lot of people are trying to access it at the same time.
The applicaremains responsive even when I perform multiple actions.
It responds quickly when I select features or submit requests.
The application completes my transactions without unnecessary delays.

Security

	Strongly Disagree- 1 Disagree- 2 Neutral- 3 Agree- 4 Strongly Agree- 5
I feel confident that my personal information and government IDs are kept secure and private in the app.
The eGovPH app provides appropriate security measures when handling sensitive information. (e.g. OTP, biometrics, ＆c)
The eGovPH app provides adequate authentication when accessing my account. (e.g. OTP, biometrics, ＆c)
I feel that my personal and transaction information is secure when using the eGovPH app.
The eGovPH app automatically logs me out or protects my account when it is left inactive.


I feel confident that my personal information and government IDs are kept secure and private in the app.
The eGovPH app provides appropriate security measures when handling sensitive information. (e.g. OTP, biometrics, ＆c)
The eGovPH app provides adequate authentication when accessing my account. (e.g. OTP, biometrics, ＆c)
I feel that my personal and transaction information is secure when using the eGovPH app.
The eGovPH app automatically logs me out or protects my account when it is left inactive.

What specific problem/issues have you personally encountered on the eGovPH app?